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Warranty regulations

WHAT IS COVERED

Nigor BV  warrants to the original purchaser that its products are free from defects in material and workmanship, for the period of 2 years after the date of purchase, except as qualified below.


WHAT IS NOT COVERED

Nigor BV shall not be responsible for the natural breakdown of materials that occurs inevitably with extended use (e.g., Ultra Violet (UV) light damage on tents, exhausted zippers), or defects caused by accident, abuse, alteration, animal attack, storm damage, misuse or improper care. Zippers are excluded from warranty.

THERE ARE NO OTHER EXPRESS WARRANTIES BEYOND THE TERMS OF THIS WARRANTY. IN NO EVENT SHALL NIGOR NET BV BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES.


WHAT NIGOR BV WILL DO

If after inspection we find that a product failed due to a manufacturing or material defect, we will repair or replace the product, at our option, without charge.


HOW TO OBTAIN WARRANTY SERVICE

Contact your qualified Nigor BV  Dealer or request by a Return Authorization (RA) Code and shipping address through service.nigor.net. Return the product (together with your purchase receipt).

We do not accept unauthorized return shipments. After examination, the Nigor Dealer will send the returned product to us for warranty handling. We do not accept unauthorized return shipments.


REPAIRS
If your product needs service or repair due to normal wear and tear, animal attack, accident or some other reason that is not covered under the warranty, we will provide prompt service at minimal charge. 

We require that products which will be returned for any repair are properly cleaned, according to our recommended care instructions. Please return your product or component that requires repair (e.g., tent fly), along with our completed warranty return (RA) form. 

Clearly mark or tag the area on both the RA form and the product in need of repair.

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